GENERAL POLICIES

RESERVATION POLICY:

The reservation will only be made effective once it is confirmed through a bank deposit or a payment through Pay U of 50% of the total value.

Rates are per person, per night, any additional person or child will incur a surcharge.

VAT treatment: According to paragraph d art. 481 E.T. (art 189 Ley 1819 de 2016) if you Mr. (a) guest is of foreign nationality and you are not a resident, you will NOT be charged 19% of VAT since these services are exempt. Colombians will be added VAT to the rate.

CANCELLATION POLICY:

If the reservation is canceled the rate is non-refundable

PET POLICY:

Reserva One Love does not receive any kind of pet in its facilities. Please refrain from bringing them.

Reserve One Love, rejects exploitation, pornography, sex trade around tourism and other forms of sexual abuse with minors and contributes to compliance with Law 679 of 2001 – Rejects the illegal trade of flora and fauna species, Law 17 of 1981 and Law 1333 of 2009 – Rejects the illegal trade of cultural property, Law 63 of 1986 and Law 1185 of 2008 – Rejects discrimination against persons with disabilities, Law 1752 of 2015 ″

RESERVA ONE LOVE

GENERAL CONDITIONS OF CONTRACTING SERVICES

When a reservation is made, a confirmation email will be sent after making the advance payment according to the reservation policies.

To cancel the reservation send an email to onelovereserva@gmail.com.

People requesting reservations must be of legal age (18 years and older).

The restaurant service is offered as follows:

Breakfast: 7:30 a.m. – 10:30 a.m.

Lunch: 12:30 – 4:00

Dinner: 7:00 – 10:00

The user agrees to use the hotel services according to the law, public order and good customs.

The Hotel receives children; children under 2 years do not pay, children from 2 to 8 years will pay 50% of the rate, older than this age, will pay the full rate.

In the very unlikely event that the hotel cannot provide the reserved accommodation, the client accepts the responsibility of the hotel is limited to finding another hotel that provides similar conditions.

CHECK – IN AND CHECK – OUT

Check in: 3:00 pm Check out: 12:00 m

LATE CHECK OUT: Only possible with authorization:

From 1:00 to 3:00 pm 50% will be charged.

From 3:00 onwards 100% will be charged

All minors who are staying at the hotel must be in the company of their parents and present their civil birth record at the time of Check in, if for any reason the child travels in the company of a responsible adult, they must present the corresponding permits authenticated.

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